بنکەی زانیاری
چارەسەری خۆکار بۆ باوترین کێشەکانی IT لە زانکۆدا.
Network
Set up VPN for off-campus access
Reaching internal systems and library databases from home.
Printer
Printer says paper jam but there is no paper stuck
Clearing a phantom paper jam on the campus multifunction printers.
Hardware
Laptop will not turn on
Diagnosing a laptop that shows no signs of life.
Network
Connect to the campus Wi-Fi (eduroam)
Step-by-step setup for eduroam on Windows, macOS, iOS and Android.
Account
Reset a forgotten portal password
Self-service password reset, and what to do when the account is locked.
Hardware
Computer is running very slowly
Common causes of a sluggish university machine.
Software
Microsoft Office says your licence has expired
Reactivating the university Office licence.
Software
Cannot access Moodle or the student portal
What to check when the learning platform will not load.